The campaign officially starts on 20 Nov 2025 at 9:00 CET and runs until 2 Dec 2025 23:59 CET, or while stocks last. Some offers are limited-time or limited-quantity.

Simply visit shelly.com/pages/black-friday when the campaign starts.

No promo code is needed. Discounts are automatically applied to all eligible products during checkout.

Offers may vary slightly depending on your region or store (EU/US/UK). Check your local Shelly shop to see the exact prices available in your area.

No. Black Friday offers cannot be combined with other promotions, discount codes, or loyalty rewards.

If you don't see a discount, try refreshing the page or clearing your browser cache. Some deals activate only after the official start time. Also, make sure you're visiting your correct regional store.

Prices are only locked in once you complete your purchase. Because quantities are limited, items in your cart are not reserved until checkout is finished.

Popular items move fast during Black Friday. If a product sells out, restocks aren't guaranteed during the campaign. That's why we recommend checking out as soon as you're ready.

Once your order is confirmed, you'll receive an email with your order details. You can also log in to your account and view your order history anytime.

First, check your spam/junk folder. If it's not there, contact our support team through the Help Center or via https://support.shelly.cloud, providing the email address you used at checkout.

You can download your invoice from the shipping confirmation email, titled: "Order XXXXXXX shipped — find your invoice below."

Yes, standard return and warranty policies apply - unless otherwise stated. Check our Returns Policy page for details based on your region.

You can prepare your Wishlist in advance. This will help you check out faster and secure the items you want before they sell out. And keep an eye on your inbox - we may drop a surprise during the campaign.